Foster Consulting Incorporated, operating as FC Congruent ("we," "us," "our," or "Company"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fccongruent.com (the "Site") and use our services (collectively, the "Services").
This Privacy Policy applies to all personal information collected by FC Congruent and complies with:
The Personal Information Protection and Electronic Documents Act (PIPEDA)
Ontario's privacy legislation
Applicable Canadian privacy laws
Anti-Spam Legislation (CASL)
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES.
INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
DISCLOSURE OF YOUR INFORMATION
TRACKING TECHNOLOGIES AND COOKIES
THIRD-PARTY WEBSITES AND SERVICES
DATA RETENTION
SECURITY OF YOUR INFORMATION
YOUR PRIVACY RIGHTS
CONTROLS FOR DO-NOT-TRACK FEATURES
CHILDREN'S PRIVACY
INTERNATIONAL DATA TRANSFERS
EMAIL AND SMS COMMUNICATIONS
CHANGES TO THIS PRIVACY POLICY
CONTACT US
We collect information about you in various ways when you use our Services. The information we collect may include:
We collect personal information that you voluntarily provide to us when you:
Register for a discovery call or webinar
Enroll in our coaching programs
Contact us with inquiries
Submit assignments or program materials
Provide testimonials or feedback
Subscribe to our newsletters or communications
Participate in surveys or assessments
The personal information we collect may include:
Contact Information:
Full name
Email address
Phone number (mobile and/or landline)
Mailing address
City, province/state, postal code, country
Professional Information:
Current and past employment details
Job titles and responsibilities
Career objectives and goals
Resume/CV information (when provided)
LinkedIn profile information (when provided)
Professional skills and experience
Educational background
Salary expectations and career preferences
Payment Information:
Billing address
Payment method information (processed securely through our payment processor)
Purchase history and transaction records
Program Participation Information:
Coaching program assignments and submissions
Worksheets and assessments completed
Progress tracking and session notes
Personal reflections and career development work
Session recordings (when recorded with consent)
Testimonials and success stories (when provided with consent)
Webinar and Event Information:
Webinar registration details
Attendance records
Questions submitted during webinars
Webinar chat participation (if applicable)
Poll responses and engagement data
Communications:
Messages you send to us via email, contact forms, or SMS
Feedback and survey responses
Support requests and inquiries
Correspondence related to coaching sessions
Marketing and Preferences:
Communication preferences
Marketing consent records
Newsletter subscription status
Areas of interest and career focus
When you access our Services, we automatically collect certain information about your device and usage patterns, including:
Device and Usage Information:
IP address
Browser type and version
Operating system
Device type (mobile, desktop, tablet)
Unique device identifiers
Referring website or source
Activity Information:
Pages viewed and content accessed
Time and date of visits
Time spent on pages
Clickstream data
Referring/exit pages
Search queries within our Services
Downloads of resources or materials
Location Information:
General geographic location (city/region level) based on IP address
Time zone information
We may receive information about you from third-party sources, including:
Social Media Platforms:
Public profile information from LinkedIn or other platforms you choose to connect to
Information you share when engaging with our social media content
Analytics Providers:
Website analytics data
Marketing campaign performance data
Webinar platform analytics (e.g., Zoom, WebinarJam)
Payment Processors:
Transaction confirmation and payment status
We do not store complete credit card information
Referral Sources:
Information provided by individuals who refer you to our Services
Program Assignments and Materials: During coaching programs, you may submit assignments, worksheets, assessments, and other materials that contain personal reflections, career goals, and professional information. This information is collected solely for the purpose of delivering coaching services to you.
Testimonials and Success Stories: If you choose to provide a testimonial or success story, you may share information about your experience, career outcomes, and personal journey. We will only use this information publicly with your explicit written consent.
We use the information we collect for various purposes in accordance with applicable law and the consent you provide. Specifically, we use your information to:
Schedule and confirm discovery calls and coaching sessions
Deliver coaching programs and consulting services
Process your enrollment in programs
Process payments and manage billing
Provide the (when requested)
Send session reminders and confirmations
Respond to your inquiries and support requests
Track your progress in coaching programs
Provide personalized coaching and guidance
Deliver program materials and resources
Process webinar registrations
Send webinar reminders and access links
Track webinar attendance
Collect and respond to questions during webinars
Send follow-up materials after webinars
Analyze webinar engagement for improvement
Provide recordings to registered attendees (when applicable)
Understand how our Services are used
Analyze client outcomes and program effectiveness
Identify areas for improvement
Develop new programs and services
Conduct research and create anonymized insights
Test new features and methodologies
Troubleshoot technical issues
Send program updates and session confirmations
Provide client support
Send administrative information
Notify you of changes to our Services or policies
Send newsletters and educational content (with consent)
Invite you to webinars and events
Request feedback and testimonials (with your permission)
Send marketing communications about our Services
Promote new programs and offerings
Send personalized recommendations based on your interests
Share educational content and resources
Promote webinars and events
Share testimonials and success stories (only with explicit written consent)
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and property
Prevent fraud and unauthorized access
Investigate and address violations
Respond to legal requests
Protect the safety and security of our clients
Manage our business operations
Conduct internal audits and quality assurance
Maintain business and financial records
Analyze business performance
Facilitate business planning
Any other purposes for which we obtain your specific consent
Under PIPEDA, we process your personal information based on:
Consent: You have provided express or implied consent for specific purposes
Contractual Necessity: Processing is necessary to fulfill our service agreement with you
Legal Obligations: Processing is required to comply with applicable laws
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don't override your privacy rights
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
We may share your information in the following circumstances:
We engage trusted third-party companies and individuals to perform services on our behalf, including:
Technology and Infrastructure:
Website hosting providers
Cloud storage services (for program materials and client work)
Email service providers
SMS messaging platforms
Customer relationship management (CRM) systems
Video conferencing platforms (e.g., Zoom)
Webinar platforms
Calendar and scheduling tools
Payment Processing:
Payment processors (e.g., Stripe)
Fraud prevention services
These providers never receive your complete payment card information
Marketing and Analytics:
Email marketing platforms
Analytics providers (e.g., Google Analytics)
Social media platforms (for marketing purposes)
Webinar and event platforms
Professional Services:
Legal advisors
Accounting and financial advisors
Business consultants (under confidentiality agreements)
IT support services
These service providers are bound by confidentiality obligations and are only permitted to use your information to perform services on our behalf. They may not use your information for their own purposes.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, dissolution, or sale of company assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, warrants)
Regulatory requests
Government investigations
Requests from law enforcement
We may also disclose information to:
Enforce our Terms of Service or other agreements
Protect our rights, property, or safety
Protect the rights, property, or safety of our clients or others
Prevent fraud or illegal activities
Investigate security incidents
We may share your information for purposes not described in this Privacy Policy with your specific consent. For example:
Using your testimonial or success story in marketing materials (requires explicit written consent)
Sharing your contact information with potential collaborators or partners (requires your permission)
Including your case study in research or publications (requires your consent and will be anonymized unless you agree otherwise)
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This may include:
Statistical data about program completion rates
General demographic information about our client base
Anonymized career outcome trends
Research and analytics based on aggregated client data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies are small data files placed on your device when you visit a website. We use cookies and similar tracking technologies to:
Remember your preferences and settings
Understand how you use our Services
Improve your user experience
Provide personalized content
Analyze website performance
Measure marketing campaign effectiveness
Essential Cookies:
Required for the Services to function properly
Enable core functionality like security, account access, and payment processing
Enable webinar registration and access
Cannot be disabled
Functional Cookies:
Remember your preferences and choices
Provide enhanced features and personalization
Remember your language and region preferences
Improve user experience
Analytics Cookies:
Help us understand how visitors use our Services
Collect information about page views, traffic sources, and user behaviour
Track webinar registration and attendance
Enable us to improve our Services and content
Marketing Cookies:
Track your browsing activity across websites
Used to deliver relevant advertisements
Measure advertising campaign effectiveness
Support retargeting efforts
Track conversions from marketing campaigns
We use third-party services that may place cookies on your device, including:
Google Analytics (website analytics)
Facebook Pixel (marketing and retargeting)
LinkedIn Insights (professional network analytics)
Webinar platforms (Zoom, WebinarJam, or similar)
Email marketing platforms
Other marketing and analytics platforms
These third parties have their own privacy policies governing their use of information.
Browser Controls: Most browsers allow you to:
View and delete cookies
Block all cookies
Receive a warning before a cookie is stored
Delete cookies automatically when you close your browser
Please note that blocking or deleting cookies may impact your experience, and some features may not function properly (including webinar access and registration).
Opt-Out Options:
Google Analytics: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Digital Advertising Alliance: http://www.aboutads.info/choices/
Your Online Choices (Canada): http://youradchoices.ca/
Mobile Devices: Some mobile devices may offer settings to control or limit ad tracking. Check your device settings for options like "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android).
Our Services may contain links to third-party websites, applications, and services that are not operated by us. This includes:
Social media platforms
Resource libraries and tools
Career development resources
Professional networking sites
Webinar and video platforms
Payment processors
We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit and service you use.
When you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may integrate third-party services into our platform, such as:
Stripe: Payment processing
Zoom or similar platforms: Video conferencing and webinars
Google Workspace: Email and productivity tools
Calendar applications: Scheduling and appointments
Email marketing platforms: Newsletter delivery
Each of these services has its own privacy policy and terms of service. By using our Services, you may also be subject to these third-party terms.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
Active Clients:
We retain your information while you are actively engaged in our programs or services
After Program Completion:
Program materials and assignments: Retained for up to 1 year after program completion to facilitate the 30-day Post-Program Check-in and program improvements
Financial records: 7 years (as required by Canadian tax law)
Correspondence and communications: Up to 3 years
Marketing consent records: Until consent is withdrawn, plus 3 years
Testimonials: Retained indefinitely with your explicit consent (may be removed upon request)
Webinar Attendees:
Registration information: Up to 2 years after webinar date
Webinar recordings: Retained according to webinar-specific policies (communicated at registration)
Follow-up communications: Until you unsubscribe from marketing communications
Inactive Clients:
If you don't engage with our Services for an extended period (typically 3 years), we may archive or delete your information after notifying you
Legal Holds:
Information subject to legal proceedings, investigations, or regulatory requests will be retained until the matter is resolved
When we no longer need your information, we securely delete or anonymize it in accordance with applicable laws and our internal policies. Some information may be retained in backup systems for a limited period before being permanently deleted.
You may request deletion of your information at any time by contacting us at [email protected].
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards:
Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Secure password requirements and storage
Regular security assessments and updates
Firewall protection and intrusion detection
Secure backup systems
Access controls and authentication
Secure video conferencing and webinar platforms
Organizational Safeguards:
Limited access to personal information on a need-to-know basis
Confidentiality agreements with all service providers
Regular security training for our team
Regular security audits and reviews
Incident response procedures
Vendor security assessments
Physical Safeguards:
Secure facilities for any physical records
Controlled access to equipment
Secure disposal of physical documents
When coaching sessions or webinars are recorded (with your consent):
Recordings are stored securely on encrypted cloud storage
Access is limited to authorized personnel only
Recordings are deleted after the retention period unless you request continued access
You will be notified before any session is recorded
You also play an important role in protecting your information:
Keep login credentials confidential (if applicable)
Use a secure internet connection for coaching sessions
Don't share sensitive information via unsecured channels
Report suspicious activity immediately
Keep your contact information current
In the unlikely event of a data breach that poses a real risk of significant harm, we will:
Notify affected individuals as required by law
Report the breach to the Privacy Commissioner of Canada if required
Take immediate steps to contain and remediate the breach
Provide information about steps you can take to protect yourself
Conduct a thorough investigation and implement additional safeguards
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We cannot be held responsible for unauthorized access resulting from circumstances beyond our reasonable control.
Under Canadian privacy law, including PIPEDA, you have certain rights regarding your personal information.
You have the right to request access to the personal information we hold about you. We will provide you with:
Confirmation of whether we process your information
A copy of your personal information
Information about how we use and disclose it
Access to your program materials and assignments
You have the right to request that we correct inaccurate or incomplete personal information. We will make corrections promptly and notify any third parties to whom we disclosed the information (where appropriate).
You may withdraw your consent to our processing of your information at any time, subject to:
Legal or contractual restrictions
Reasonable notice requirements
Please note that withdrawing consent may affect our ability to provide certain Services to you.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format where technically feasible. This includes:
Your program assignments and materials
Your contact and profile information
Your communication history with us
You may object to:
Processing of your information for direct marketing purposes
Use of your testimonial or success story in marketing materials
You may request that we delete your personal information in certain circumstances:
It is no longer necessary for the purposes for which it was collected
You withdraw consent, and we have no other legal basis for processing
You object to processing, and we have no overriding legitimate grounds
The information was unlawfully processed
Legal obligations require deletion
However, we may retain information when:
Required by law (e.g., financial records for 7 years under tax law)
Necessary to exercise or defend legal claims
Necessary for legitimate business interests that override your rights
You have provided explicit consent for ongoing use (e.g., testimonials)
To exercise any of these rights, please contact us by email: [email protected]
We will respond to your request within 30 days or as otherwise required by applicable law. We may request additional information to verify your identity before processing your request.
If you believe we have not addressed your privacy concerns adequately, you have the right to file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: https://www.priv.gc.ca
You may also contact your provincial privacy commissioner if applicable.
Most web browsers include a Do-Not-Track ("DNT") feature or setting that signals your privacy preference not to have data about your online browsing activities monitored and/or collected.
At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
Our Services are not intended for individuals under the age of 18 ("Minors"). We do not knowingly collect personal information from Minors.
If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to delete such information from our systems.
If we become aware that we have collected personal information from a Minor without verification of parental consent, we will take steps to remove that information from our servers.
Your information may be transferred to, stored, and processed in:
Canada
United States
Other countries where our service providers operate
Please note: The privacy laws in these countries may differ from the laws in your jurisdiction. We take appropriate steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.
When we transfer personal information outside of Canada, we:
Ensure the recipient country provides substantially similar privacy protections
Use contractual protections such as Standard Contractual Clauses
Obtain your consent when required
Comply with PIPEDA requirements for international transfers
Some of our service providers are located in the United States (including video conferencing platforms, webinar services, payment processors, and cloud storage providers). By using our Services, you acknowledge that your information may be transferred to and stored in the United States, where it may be subject to access by law enforcement and national security authorities under U.S. law.
By using our Services and providing your information, you consent to the transfer of your information to these countries as described in this Privacy Policy.
We may send you various types of communications as described below. You have control over which communications you receive.
We will send you transactional emails and SMS messages that are necessary for the Services, including:
Discovery call and coaching session confirmations
Session reminders
Program enrollment confirmations
Payment receipts and invoices
Webinar registration confirmations and access links
Important service updates
Responses to your inquiries
Program materials and resources
30-day Post-Program Check-in scheduling (when applicable)
You cannot opt out of transactional communications as they are necessary to provide the Services.
With your consent, we may send marketing communications, including:
Newsletters with career development tips
Educational content and resources
Program announcements
Webinar invitations
Special offers and promotions
Success stories and testimonials
Email: You can opt out of marketing emails by:
Clicking "unsubscribe" at the bottom of any marketing email
Contacting us at [email protected]
Replying to any marketing email with "unsubscribe."
SMS/Text Messages: You can opt out of text messages by:
Replying "STOP" to any text message
Contacting us at [email protected]
Notifying us during a coaching session
Please allow up to 10 business days for your preferences to be updated in our systems.
We comply with Canada's Anti-Spam Legislation (CASL). We will:
Only send commercial electronic messages with your consent (express or implied)
Clearly identify ourselves as the sender
Provide our contact information
Include an unsubscribe mechanism in all marketing messages
Honour unsubscribe requests promptly (within 10 business days)
We maintain records of:
How and when you provided consent
The content of the consent
When you withdrew consent
Your communication preferences
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Changes in applicable laws
New features or services
Feedback from clients or regulators
How We Notify You:
We will update the "Last updated" date at the top of this Privacy Policy
For material changes, we will provide prominent notice by:
Posting a notification on our website
Sending an email to the address associated with your account (for active clients)
Displaying a notice when you log in or visit our website
In some cases, obtaining your renewed consent
Your Continued Use: Your continued use of the Services after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue using the Services and may request deletion of your information.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:
Foster Consulting Incorporated
Operating as FC Congruent
Privacy Officer
Email: [email protected]
Website: fccongruent.com
We will respond to your inquiry within 30 days or as otherwise required by applicable law.
If you have a complaint about how we handle your personal information:
Contact us first: We want to resolve your concerns directly. Please contact our Privacy Officer using the information above.
Escalate if needed: If you are not satisfied with our response, you may file a complaint with:
Office of the Privacy Commissioner of Canada, or
Information and Privacy Commissioner of Ontario (for Ontario-specific matters)
END OF PRIVACY POLICY
PIPEDA: Personal Information Protection and Electronic Documents Act - Canada's federal privacy law for private-sector organizations.
CASL: Canada's Anti-Spam Legislation - regulates commercial electronic messages.
Personal Information: Information about an identifiable individual, including name, email, phone number, and other data that can identify you.
Consent: Your voluntary agreement to the collection, use, and disclosure of your personal information.
Express Consent: Consent that is clearly and explicitly given, either verbally or in writing.
Implied Consent: Consent that is inferred from your actions or inaction.
Cookies: Small text files stored on your device by websites you visit.
De-identified Information: Information that has been modified so it can no longer identify a specific individual without additional information.
Service Providers: Third-party companies or individuals that we engage to perform services on our behalf.
Contributions: Content you create and submit during coaching programs, including assignments, worksheets, and personal reflections.